FAQs
General Orders
We aim to dispatch all orders placed by 2 PM on the same day. However, we do not ship orders on weekends or bank holidays. If you place an order during these times, it will be processed and dispatched on the next working day.
Our support team is unavailable on weekends and bank holidays. If you’ve submitted a support ticket during this time, we’ll get back to you as soon as possible on the next working day.
We offer multiple delivery options to suit your needs. Orders are shipped via Royal Mail Tracked 24, Tracked 48, or Next Day Delivery by Evri. You can select your preferred shipping method at checkout.
We aim to dispatch all orders placed before 2 PM on the same day, using your chosen delivery method. You’ll receive email and text notifications to keep you updated on your order’s progress.
In rare cases, stock deliveries may be delayed. If this affects your order, we will contact you by phone first. If we can’t reach you, we’ll follow up with an email to offer a replacement toy of your choice. If your order is time-sensitive - such as a birthday gift - and we’re unable to get in touch, we’ll send a similar replacement to ensure your pup doesn’t miss out on their special day.
Subscription Orders
Yes! You can easily manage your subscription by logging into your account and selecting your preferred billing date. If you need any help, just reach out to us, and we’ll be happy to adjust it for you.
We aim to send all orders recived by 2pm the same day. We don’t dispatch orders on weekends or bank holidays. If you place an order during this time, it will be processed and sent out on the next working day.
Our team doesn’t operate on weekends or bank holidays. If you’ve submitted a support ticket during this time, we’ll respond as soon as we’re back on the next working day.
All our subscription orders are shipped via Royal Mail Tracked 48 for reliable and secure delivery.
We're always happy to help! Give us a call at 01282 931 491, and our friendly team will assist you with anything you need. 😊
We love rewarding our loyal subscription customers! If you find extra goodies in your order, it’s not a mistake - just a little treat from us. Open up and enjoy! 🎉🐶
We're sorry to hear that! We do our best to ensure your order arrives in perfect condition. Please reach out to us, and we’ll make it right for you and send a replacement.
Our subscription delivers one box per month. Your first box will arrive shortly after signing up, and all future boxes will be sent at the end of each month, starting from the month after your first delivery.
Your first subscription box will be dispatched the same day if your order is placed by 2 PM and delivered within 3-4 working days. All future subscription boxes are sent at the end of each month. For example, if you sign up on 14th June, your first box will arrive within a few days, and your next box will be sent at the end of June, continuing monthly from there.
Simply log in to your subscription dashboard to update your details. If you need any help, feel free to reach out to us, and we’ll be happy to make the changes for you!
100%, you can pause your subscription at any time you like. Just login to your subscription dashboard and pause it from their for 30 days. You can pause it as many times as you like each year.
Cancelling is just as easy as subscribing! Simply log in to your subscription dashboard to request cancellation. Once cancelled, you won’t be charged again. Billing occurs on the same date each month as your sign-up date, so be sure to cancel before your next billing date.
Our customer support team is available Monday to Friday, 9 AM – 5 PM. We’re closed on evenings, weekends, and bank holidays. If you need any help, just reach out!
You can reactivate your subscription anytime! Simply log in to your subscription dashboard and reactivate it with a click. If you need any help, just reach out and we’ll take care of it for you.
Yes! You can pay using PayPal, debit card, or credit card at checkout.