FAQs
General Orders
We have 2 areas to login, 1 is for general everyday orders and one for subscription orders. To login please visit one of the links below and use your email as your username. If you don’t know your password please use the forgotten password button to reset your password.
We don’t send any orders at weekend. If you have placed an order over a weekend or bank holiday, your order will be sent the first working day back.
We don’t currently operate over weekends or bank holidays, if you have sent us a support ticket we will reply on the first day back in.
We send our parcels via Royal Mail Tracked 24 or 48 depending on your choice at checkout.
All orders received before 1pm we aim to send the same day. We send parcels via Royal Mail Tracked 24 (next day if ordered by 1pm) or Tracked 48 (2 day delivery) depending on your choice at checkout.
On rare occasions we do sometimes have delays in stock deliveries. If this is the case with your order we will firstly call you then follow this up with an email if we don’t manage to get hold of you by phone, to offer you a replacement toy of your choice. If your order is time sensitive with a Birthday coming up soon and we don’t manage to get hold of you we will send the order with a similar replacement. We’d hate to miss your doggo’s Birthday and leave them with a gift on their big day.
Subscription Orders
Yes, simply login to manage your subscription and request what date you would like us to bill for your subscription. Alternatively contact us and we can do this for you.
We have 2 areas to login, 1 is for general everyday orders and one for subscription orders. To login please visit one of the links below and use your email as your username. If you don’t know your password please use the forgotten password button to reset your password.
We don’t send any orders at weekend. If you have placed an order over a weekend or bank holiday, your order will be sent the first working day back.
We don’t currently operate over weekends or bank holidays, if you have sent us a support ticket we will reply on the first day back in.
No unfortunately not. We have 3 subscription plans available for puppy, adult and tough chewers.
We send our parcels via Royal Mail Tracked 24 or 48 depending on your choice at checkout.
We’re here to help! Call us on 01282 931 491 and we’ll be happy to help in anyway we can 🙂
We are always rewarding our loyal subscription customers, so if you have extra items this isn’t a mistake, open and enjoy them.
Sorry to hear that we will do our best to fix this asap. Reach out to us at support@postmanpooch.zendesk.com and we will be happy to help.
We are sorry to hear that and we do our very best to ensure you receive your order in the best condition possible. Please reach out to us at support@postmanpooch.zendesk.com and we will send you a replacement.
Our subscription gives you one box a month. Your first box will arrive shortly after signing up to our subscription service. Then all further boxes are sent at the end of each month following the month after your first box.
You can change your email to your subscription account by logging into your subscription dashboard or alternatively contact us and we can change this for you.
Yes of course, you can simply add a 2nd box to your subscription by logging into your subscription dashboard or alternatively email our support and we can add this for you support@postmanpooch.zendesk.com
All first subscription boxes are sent within 48 hours of of placing your order with a 3/4 working day delivery. All subscription boxes after your first box are sent at the end of each month. So if your order completes on the 14th of June, this box would be sent at the end of June, and so on each month.
Just login to your subscription dashboard and and change your details from here.
100%, you can pause your subscription at any time you like. Just login to your subscription dashboard and pause it from their for 30 days. You can pause it as many times as you like each year.
Cancelling is just as easy as subscribing. Simply login to manage your subscription and to request cancelation. Once you cancel, you will not be charged again. Billing takes place on the date you signed up of every month, so be sure to cancel before your next billing date to avoid being charged an extra month. Our opening hours are 9am – 5pm Monday to Friday, we are not open at evenings, weekends or bank holidays.
Reactivate your subscription at any time. Simply login to your subscription account and reactivate it from your dashboard or just send us an email to support@postmanpooch.zendesk.com and we will reactivate your subscription for you.
For single orders you can pay with card or PayPal. Subscription orders can only be placed with a credit/debit card.